To be eligible for a refund, your item must have been purchased within the last 30 days and be in the same condition that you received it.
We only offer exchanges on items that are damaged in transit.
Lodging your return or exchange:
- Email [email protected] with your receipt or proof of purchase, detailing your reason for requesting a refund or exchange.
- Return shipping costs are not covered by Exisle. If shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
- Australian Customers: send your return to PO Box 233, Gosford, NSW, 2250.
New Zealand Customers: send your return to 226 High Street, Dunedin 9016.
International Customers: After receiving your email our sales team will give you postage instructions depending on your location.
(Please do not send your purchase back to the manufacturer listed on the product.)
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund/exchange. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. If you requested an exchange, your replacement will be shipped to you after approval.
Exisle Publishing may refuse to provide a replacement or refund if:
- The 30 day return window has passed
- You simply changed your mind
- You misused the product or service in a way that contributed to the problem
- The problem with the item was outside the business’ control.
Both regular priced items and sale items may be refunded for the sale price you purchased them.
Refunds (if applicable)
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
It may take them some time to officially post your refund, but if you haven’t received a refund to the account associated with your purchase after 14 days, contact your credit card company or bank to check on any processing delays they may be experiencing. If you’ve done all of this and have not yet received your refund, please contact us at [email protected].
You will be responsible for paying your own shipping costs to return your item. Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.