Payment Methods
PayPal, Credit Card.
Don’t have a credit card? Don’t want to use PayPal? Exisle Publishing also accepts bank transfers on request. Phone us on +64 (0)2 4998 3327
We offer payment via our secure 128 bit encrypted shopping system, VISA or Mastercard credit or debit cards accepted or via PayPal. Alternatively, you can contact us or phone us to request our account details for Bank Transfer (direct deposit) into our bank account.
Our Refund Policy
We work hard to resolve issues for our customers. You can view our full returns policy here.
Customer Support
If you experience any problems viewing this website or require any other assistance, please contact us via phone on 02 4998 3327 or email [email protected]
Security Policy
100% security online is paramount to us at Exisle Publishing and we understand just how important it is to you too. This is why we have made your security our primary concern.
All information that you provide us with is encrypted and transmitted via 128 bit SSL (Secure Socket Layer). SSL is the system used by all legitimate shopping sites world wide.
It is almost impossible for an unauthorised party to seize the encrypted data. You will know that your details are being safeguarded by looking for the padlock or unbroken key that will appear at the bottom of your browser whenever you are providing us with personal information. SSL is the industry standard for the transmission of credit card details. Your information is encrypted using a complex mathematical algorithm before being sent over the internet.
The authenticity of this site has been established and you are welcome to view our certificate information by double clicking on the padlock or unbroken key that appears at the bottom of your browser when you are on the secure part of our site.
Information and data collection at Exisle Publishing is protected by firewall technology, and we have organisational procedures in place to insure data integrity is maintained at all times.
Your bank can also provide you with additional information regarding the security of your credit cards
Shipping & Delivery Information
Shipping
Standard shipping rates apply, these will be calculated at check-out. If you qualify for free shipping this will automatically occur at check-out.
We ship globally. International rates apply.
Lost/Damaged Parcels
You are responsible for ensuring that delivery details provided are correct. We assume no liability for miss or non-delivery if incomplete or incorrect details are provided. However, we will do everything we can to help solve any problems and to ensure your order is delivered smoothly. Should you experience any problems, please contact us immediately. Unfortunately, we cannot be held responsible for any damage incurred during transit. However, if such a problem occurs, please contact us immediately and we will do our best to resolve the issue.
See Also: Privacy Policy